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These Terms and Conditions (hereinafter the "Terms") govern the use of the Parimatch website https://cocoberliner.de/de/ and all related services, including sports betting, live betting, casino games, e-sports, and other entertainment products (hereinafter collectively the "Platform"). By registering a user account, visiting the website, or using the Platform, the user fully agrees to the Terms set out below. Anyone who does not agree with the Terms must not use the Platform.
Scope and Contracting Party
These Terms apply to all users of the Platform residing in Germany, as well as to all services offered through the website https://cocoberliner.de/de/. The Platform is operated by , with its registered office at (hereinafter "Parimatch", "we", or "us"). Parimatch operates under the trademark "Parimatch" and holds a licence numbered , issued by . Please note: the exact details regarding the legal entity, registered address, licence number, and supervisory authority were not available as verified data at the time this document was prepared and are marked here as placeholders. Before this page is published, they must be replaced with the actual, verified company and licensing information.
User Account and Conduct Obligations
Each user may hold only one personal account and must provide truthful and complete information when registering. The account is intended exclusively for personal, non-commercial use. Users are required to keep their login credentials confidential and to notify Parimatch immediately if they suspect unauthorised access to their account. Use of the Platform is not permitted for persons under 18 years of age or for persons who are legally prohibited from participating in gambling activities.
Responsible Gambling
Parimatch is committed to promoting a safe and responsible gaming environment. Users have access to several protective tools: deposit limits, loss limits, bet limits, and time limits. These limits can be reviewed and adjusted at any time from the user's account. Further information on responsible gambling and the related principles is available directly from the account settings on the official Parimatch website. Users who notice signs of problematic gambling behaviour in themselves are strongly encouraged to use the limit tools described above or to contact professional support services.
Data Protection and Cookies
The collection, processing, and storage of personal data is carried out in accordance with applicable data protection law. Details on the use of cookies and similar technologies on the Platform are set out in the Cookie Policy published on the official Parimatch website. By continuing to use the website, the user agrees to the use of cookies as described therein, to the extent required by applicable law.
Limitation of Liability
Parimatch shall not be liable for damages arising from technical failures, internet connection disruptions, force majeure events, or unauthorised actions by third parties, to the extent permitted under applicable law. Users bear sole responsibility for decisions made on the basis of information provided on the Platform, in particular in relation to bets and games. Mandatory statutory liability provisions remain unaffected by this limitation.
Customer Support and Contact
For questions regarding these Terms or the use of the Platform, users can reach out to Parimatch's customer support team. Support can be contacted by email at [email protected] or through the support page at https://cocoberliner.de/de/support. A live chat option is also available. Support is provided in a total of 34 languages, allowing users from different regions to receive competent assistance in their preferred language.
Changes to the Terms
Parimatch reserves the right to amend these Terms at any time in order to align them with legal, regulatory, or operational requirements. Users will be informed of material changes in an appropriate manner, for example through a notice on the website or by email. Continued use of the Platform after the amended Terms take effect constitutes acceptance of the new Terms.
Final Provisions
Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. These Terms are governed by the law of ; jurisdiction for disputes lies, insofar as legally permissible, with . Please note: information on the applicable law and jurisdiction is not available as verified data and is marked here as a placeholder; it must be replaced with the actual, legally confirmed information before publication.