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Parimatch ('the Company', 'we', 'us', 'our'), operating the official Parimatch website, is committed to promoting a safe and responsible gambling environment for all users. This page outlines the principles, tools, and support mechanisms we provide to help customers maintain control over their gambling activity. is licensed and regulated by , and complies with all applicable responsible gambling obligations under that license. We encourage every player to review this page carefully and to use the tools described below whenever needed.
Our Approach to Responsible Gambling
Parimatch recognizes that gambling should remain an enjoyable form of entertainment and should never negatively affect a player's financial, personal, or emotional wellbeing. We are committed to identifying and supporting players who may be at risk of developing harmful gambling habits, and we provide a range of tools, information, and resources designed to help customers stay in control. Our responsible gambling framework is aligned with recognized industry standards and applicable regulatory requirements governing our operations in Germany and other jurisdictions in which we are licensed to operate.
Player Protection Tools
We provide the following self-management tools to help players set boundaries on their gambling activity. These tools can be configured directly from your account settings on the official Parimatch website.
- Einzahlungslimits (Deposit limits) — set maximum daily, weekly, or monthly deposit amounts from your account settings
- Verlustlimits (Loss limits) — restrict the maximum amount you may lose over a given period from your account settings
- Wetteinsatzlimits (Bet limits) — cap the maximum stake permitted per bet from your account settings
- Zeitlimits (Time limits) — limit the total time spent on the platform from your account settings
Self-Exclusion and Cooling-Off Periods
Players who feel they need a break from gambling, whether temporary or permanent, may request a cooling-off period or self-exclusion through their account settings or by contacting our support team. During an active self-exclusion period, the player's account will be restricted from depositing funds or placing bets, in accordance with applicable regulatory requirements. .
Recognizing Signs of Problem Gambling
We encourage players to regularly assess their gambling behavior. Common warning signs may include spending more money or time gambling than intended, chasing losses, neglecting personal or professional responsibilities, borrowing money to gamble, or experiencing distress related to gambling activity. If you recognize any of these signs in yourself or someone close to you, we strongly recommend seeking guidance from the resources listed below or consulting our full policy on the official Parimatch website.
Support for Minors and Vulnerable Persons
Access to our platform is strictly prohibited for individuals under the legal gambling age applicable in their jurisdiction of residence (18 years or older, or higher where required by local law). We apply verification procedures, including Know Your Customer (KYC) checks, to confirm the age and identity of all registered users. We also urge parents and guardians to use parental control software to prevent underage access to gambling websites.
External Support Organizations
In addition to the tools we provide, independent organizations offer free, confidential support to individuals affected by problem gambling. . We recommend contacting these organizations if you require additional support beyond the tools available on our platform.
Contacting Us
If you have questions about our responsible gambling policy or wish to activate any of the tools described above, please contact our support team at [email protected] or visit our support page on the official Parimatch website. Our live chat is also available for immediate assistance. For further details on our cookie practices, please see our Cookie Policy on the official Parimatch website.